Sock Club Design Lab FAQ
Got questions? We've got answers! Below are a few of the most commonly asked questions, but we are real people too - so if we don't have your answer, drop us a line!
Upload a picture with good lighting (avoid shadows), resolution and the entire subject/face inside the frame - our designers will crop the face for you!
Feel free to make any special notes in the order notes at checkout.
- Take a photo of the entire face of the pet/person (ears included)
- Good lighting on the face (natural light is usually best, but we can make anything work)
- Smart phone photos are usually great, just make sure it isn't blurry
- Avoid using a photos with intense orange light from lamps/bulbs
- Straight on shots of the person/pet tend to look best on the socks
Due to copyright/trademark laws, we cannot put celebrities (ex: Kanye), characters (ex: Popeye), symbols, logos, icons and other famous marks when you do not own the rights. If our team notices any possible issues, we will flag the order and reach out to you asap.
Absolutely! You can make special requests in your cart. Just add your socks to your cart and add an special request before checkout.
In order to get your socks to your door asap, we generally do not show a proof. We are confident that we will make great socks based on the photo you provide and if we see any potential issues, we always reach out asking for another photo.
We accept all standard forms of payment. Visa, Mastercard, American Express, Discover, Paypal, Apple Pay, & Shopify Pay. If you don't see your payment form listed at checkout, let us know!
Because these are a custom product, we won't be able to guarantee that we can change your order once it is placed. We are always happy to try though!
10 days + shipping (usually less)
Our socks are made here in the USA! We love our partner mills and printers in North Carolina and Alabama.
We understand that all feet are unique, so we also offer Small, Medium, & Large. Here is a full size list:
Small (Men's 3-7 / Women's 3-7)
Medium (Men's 8-12 / Women's 8-12)
Large (Men's 13+ / Women's 13+)
97% spun polyester & 3% nylon
Yes, you can add up to 3 faces. If you want to add more faces, shoot us an email and we will try to accommodate your request :)
Shipping depends on the location and service. Generally it takes 1-3 business days!
It depends on the service you are using! But shipping can cost as low as $3 within the US and generally takes 1-3 business days. International shipping can take a little longer and cost a bit more. We pass on the carrier rates directly to you in order to offer you the lowest possible shipping rate.
Yes! We ship all around the world.
Our packaging is a standard top wrap - it just says Sock Club on the front. We created a packaging that is very general and does not take away from your super cool socks!